If you’re not happy with your eSimply Travel Platform experience, please let us know!

Our eSimply Travel Platform usually work without a glitch, but if you experience connection issues we are here to help you resolve your issue before issuing a refund.

Some conditions do apply so make sure to review our terms below.

These cancellation and refund terms apply to all purchases made through the online store https://eSimply.org/ without exception.

Once you buy your Travel Guide you will receive a confirmation email with the following details of your Trip. Once sent, we cannot recover Travel Guide nor prevent its use. For this reason, we can only provide refunds in certain situations.

1. When you can receive a refund.

Unless there are different cancellation conditions specified in the description of the Activity on the eSimply Travel Platform, in the Supplier T&Cs, or on the Activity voucher/ticket, the following cancellation conditions shall apply:

a) For cancellations more than 24 hours before the start of the Activity: full refund of the Booking Price; and

b) For cancellations 24 hours or less before the start of the Activity or in case of a no-show: no refund.

Before processing a refund, we require that you:

• Contact our support team to inform us regarding the willingness to cancel the booking;

In both cases, eSimply Travel Platform reserves the right to deduct an administration cost from refunded amounts. If the administration cost will exceed the refund amount, the refund request will be declined.

Keep in mind that our response time regarding your refund request is from 3 to 5 workdays. Once you have received our response, your refund will be reflected in the same account with which you made the payment depending on your bank from 15 to 30 workdays.

2. When you can’t receive a refund.

We cannot issue a refund if you give us the wrong email address during the purchase. We can forward the Travel Guide to a different email address, but we cannot guarantee that it will not be used by the owner of the incorrect email address, in which case it cannot be refunded.

We cannot issue a refund in any other case not specified on this page.

3. How you can request a refund.

Please contact Customer Support to initiate a refund.

If you experience a technical problem with your eSimply Travel Platform, contact us the moment the issue occurs. Our team will first ensure that your eSimply Travel Platform order is correctly configured. If the problem persists once the eSimply Travel Platform order is correctly configured, our team will continue with the refund process.

4. How refund will be made.

Refunds will be made to the payment method you used when making the purchase.

For help, please contact our Customer Support by @info@esimply.org.